Refund policy

At PETALMOLLY, we want you to love every purchase. If you are not completely satisfied with your order, we’re here to help 🤍

1. Return Eligibility

We accept returns within 60 days of delivery.

To be eligible for a return:

Items that do not meet these conditions may not qualify for a refund.

The following items cannot be returned or refunded:

For hygiene reasons, these items are considered final sale.

Please contact our customer support team before sending any return.

Once your request is approved, we will provide return instructions and the correct return address.

Returns sent without authorization may not be accepted.

After we receive and inspect your return, we will notify you by email regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time is usually 1–5 business days depending on your bank or payment provider

Original shipping fees are non-refundable.

PETALMOLLY is not responsible for lost return packages.

Orders may only be canceled within 12 hours of purchase.

Once an order has entered processing or shipment, it can no longer be canceled.

If your order arrives damaged, defective, or incorrect, please email us with:

We will review the issue and provide a solution as quickly as possible.

If you have any questions about returns or refunds, please contact us anytime:

✨ Thank you for shopping with PETALMOLLY.