Shipping policy

At PETALMOLLY, we want your order to arrive safely and smoothly. Please review our shipping policy before completing your purchase 🤍

1. Processing Time

Orders are usually prepared and processed within 1–3 business days from Monday to Friday.

  • Orders are not processed on weekends or public holidays
  • During sales, holidays, or high-volume periods, processing may take slightly longer
  • Once your order has been shipped, you will receive a confirmation email with tracking details

2. Shipping Rates

🚚 Free Shipping
Free shipping on orders over $60 USD

📦 Standard Shipping
Orders from $0–$59.99
Flat Rate: $12 USD

⚡ Expedited Shipping
Orders from $0–$99.99
Flat Rate: $18 USD

✨ Free Expedited Shipping
Orders over $100 USD

3. Tracking Your Order

After your order ships, tracking information will be sent to the email address used at checkout.

  • Tracking updates may take 1–3 business days to appear
  • Carrier scans may occasionally be delayed
  • Please allow time for the tracking page to refresh

4. Possible Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, delays may sometimes occur due to:

  • Carrier service disruptions
  • Customs inspections
  • Weather conditions
  • High seasonal order volume
  • Unexpected transportation delays
  • Incorrect or incomplete shipping information

In rare cases, delivery may take longer depending on shipping conditions.

PETALMOLLY is not responsible for delays caused by circumstances beyond our control.

5. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

  • We are not responsible for packages shipped to incorrect addresses provided by customers
  • Additional shipping fees may apply for returned or reshipped orders
  • If you notice an address mistake, please contact us as soon as possible

6. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, PETALMOLLY is not responsible for lost, missing, or stolen packages.

If your package cannot be located after delivery, please contact the shipping carrier directly. We will do our best to assist where possible.

7. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or country-specific fees
  • These charges are not included in product prices or shipping fees
  • Customs processing may affect delivery time

8. Contact Us

For shipping questions or order assistance, please contact us:

PETALMOLLY
📧 vip@petalmolly.com

✨ Thank you for shopping with PETALMOLLY.